Refund Policy

Refund Policy

At larocheposayusshop, we aim to ensure your satisfaction with every purchase. This Refund Policy outlines the terms and conditions for requesting refunds, including eligibility criteria, processing procedures, timelines, and exceptions. By placing an order on our website, you agree to adhere to the guidelines set forth below. We comply with applicable U.S. consumer protection laws, including regulations from the Federal Trade Commission (FTC) and state-specific requirements.

1. Refund Eligibility

To be eligible for a refund, your request must meet the following conditions:

  • Timeframe: Refund requests must be initiated within 60 days from the date of delivery of your order. Requests submitted after this period will not be processed.
  • Product Condition: Items must be returned in their original, unused, and unopened condition, with all original packaging, tags, and accessories intact. Products that have been used, opened, damaged due to improper use, or altered in any way will not qualify for a refund, as they cannot be resold.
  • Return Authorization (RA): All returns must be preceded by a valid Return Authorization number, which can be obtained by contacting our customer support team. Returns sent without an RA number will be rejected and returned to the sender at their own expense.

Note: We reserve the right to inspect returned items upon receipt to verify eligibility. Any discrepancies or non-compliance with the above conditions may result in a denied refund.

2. How to Request a Refund

Follow these steps to initiate a refund:

  1. Submit a Refund Request: Contact our customer support team at [email protected] with your order number, full name, contact information, and a detailed reason for the refund. For claims related to damaged or defective products, please include clear photos or videos of the issue to expedite the review process.
  2. Obtain RA Number: Our team will review your request within 24-48 business hours. If approved, we will issue an RA number and provide our designated return warehouse address.
  3. Ship the Item(s) Back: Package the eligible items securely, clearly mark the RA number on the outer packaging, and ship them back using a trackable shipping method. You are responsible for covering the return shipping costs, unless the refund is due to a product defect, damage during transit, or an error on our part (e.g., wrong item shipped).
  4. Track Your Return: Provide the return tracking number to our support team for reference. We are not liable for lost, stolen, or damaged return shipments, so we strongly recommend insuring high-value items.

3. Refund Processing & Timelines

Once we receive and inspect your returned items (typically within 3-5 business days of delivery to our warehouse) and confirm eligibility, we will initiate the refund process immediately.

  • Refund Currency & Method: All refunds are processed in United States Dollars (USD) and credited back to your original payment method (e.g., credit card, debit card, PayPal). We do not offer store credit, exchanges, or alternative refund methods.
  • Refund Timeline: Refunds take 5-10 business days to reflect in your account after initiation. This timeframe may vary slightly depending on your payment provider’s processing speed, and we cannot control delays caused by third-party payment processors.
  • Shipping Costs: The original free shipping cost is non-refundable, as no shipping fee was charged at checkout. For returns due to our error or product defects, we will reimburse reasonable return shipping costs upon receipt of a valid shipping receipt.

4. Non-Refundable Items & Exceptions

The following scenarios are not eligible for a refund:

  • Items returned after the 60-day eligibility period.
  • Items that are used, opened, damaged by the customer, or missing original packaging/accessories.
  • Returns without a valid RA number or shipped to the incorrect address.
  • Orders canceled after they have been shipped (please follow the return process for such cases).
  • Currency conversion fees or exchange rates applied by your payment provider (these are the sole responsibility of the payment holder).

5. Disputed Refunds & Escalations

If your refund request is denied and you wish to dispute the decision, please contact our support team with additional information or evidence (e.g., updated photos, shipping records) for a re-evaluation. We will review the dispute and provide a final decision within 3 business days.

For issues related to unauthorized charges or payment disputes, please contact your payment provider directly, as they have separate processes for resolving such claims.

6. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. The revised policy will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after the update takes effect constitutes your acceptance of the new terms.

7. Contact Us

If you have any questions, concerns, or need assistance with a refund request, please contact our customer support team at:

Email: [email protected]