Privacy Policy

Privacy Policy

Welcome to larocheposayusshop.com (the “Website”). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use our Website, place an order, or interact with our services. By using the Website, you acknowledge that you have read, understood, and agree to the practices described in this Policy. We comply with applicable data protection laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other relevant regional regulations.

1. Information We Collect

We collect personal information that you provide directly to us, as well as information automatically collected through your use of the Website. This information is categorized as follows:

1.1 Personal Information You Provide

To process your orders and provide services, we may collect the following information you voluntarily submit:

• Contact Information: Full name, email address (e.g., your contact email or our support email [email protected] for communications), phone number, and shipping/billing address.
• Payment Information: Credit card details, debit card information, or other payment method details (note: we do not store full payment card information; this data is processed by third-party payment processors).
• Account Information: Username, password (stored in encrypted form), and account preferences if you create an account on the Website.
• Communication Data: Content of emails, messages, or other communications you send to us regarding orders, support, or feedback.

1.2 Automatically Collected Information

When you browse or use the Website, we automatically collect certain non-identifiable and identifiable information through cookies, log files, and other tracking technologies:

• Device and Usage Data: IP address, browser type, operating system, device model, referral source, pages visited, search queries, time spent on the Website, and click-through patterns.
• Cookie Data: We use cookies (small text files stored on your device) to enhance your browsing experience, remember your preferences, and analyze Website performance. You can disable cookies through your browser settings, but this may affect certain functionalities of the Website.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including but not limited to:

• Processing and fulfilling your orders, including verifying payment, arranging global free shipping, and sending order confirmations and delivery updates.
• Providing customer support: Responding to your inquiries, resolving issues, and assisting with returns or refunds (in line with our 60-day return and 5-10 day refund policy).
• Improving the Website: Analyzing user behavior to optimize site functionality, enhance user experience, and update our product offerings.
• Communications: Sending service-related notifications (e.g., order status, shipping alerts) and, with your explicit consent, marketing communications about promotions, new products, or special offers. You may opt out of marketing communications at any time.
• Security and fraud prevention: Detecting and preventing fraudulent activities, protecting the Website and user data, and complying with legal obligations.
• Complying with laws and regulations: Fulfilling tax, accounting, and other legal requirements related to our global operations.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information only in the following circumstances:

• Third-Party Service Providers: We share information with trusted third parties who assist us in operating the Website and providing services, such as payment processors (to handle transactions), shipping carriers (to deliver orders globally), and IT service providers (to maintain site security and performance). These third parties are bound by confidentiality agreements and may only use your information for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or government investigation, or to protect our legal rights, property, or safety, as well as the rights, property, or safety of our users or others.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of the business transaction. We will notify you of any such transfer and ensure the receiving party adheres to this Privacy Policy.

4. Your Data Rights

Depending on your location (e.g., California under CCPA/CPRA), you may have the following rights regarding your personal information:

• Right to Know: Request access to the personal information we collect, use, or disclose about you.
• Right to Delete: Request the deletion of your personal information, subject to certain exceptions (e.g., if we need to retain data to comply with legal obligations).
• Right to Correct: Request correction of inaccurate or incomplete personal information.
• Right to Opt Out: Opt out of the disclosure of your personal information to third parties for purposes not related to order processing or service provision.
• Right to Withdraw Consent: Withdraw your consent for marketing communications or other non-essential data processing, without affecting prior processing based on your consent.

To exercise these rights, please contact us at [email protected]. We may require you to provide proof of identity to verify your request and ensure data security. We will respond to your request within a reasonable time frame as required by applicable law.

5. Data Security and Retention

We implement reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data, secure server storage, access controls, and regular security audits. However, no data transmission or storage system is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. After this period, we will securely delete or anonymize your data.

6. Cross-Border Data Transfer

As we offer global free shipping and serve users worldwide, your personal information may be transferred to and processed in countries outside your country of residence (including the United States). We ensure such transfers comply with applicable data protection laws, including implementing appropriate safeguards (e.g., standard contractual clauses) to protect your information.

7. Third-Party Links

The Website may contain links to third-party websites or services. This Privacy Policy does not apply to such third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will promptly delete it. If you believe we have collected information from a child under 13, please contact us at [email protected].

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. The updated Policy will be posted on this page with a revised “Last Updated” date. Your continued use of the Website after the update takes effect constitutes your acceptance of the new Privacy Policy. We encourage you to review this Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:

Email: [email protected]